Shop Policies & FAQ
International tracked shipping (shipments within 2-3 days). I will provide you with the tracking number (via the shop's email notification system) once I leave the post office. ;-)
Any questions not addressed below: feel free to email me via the contact page.
COVID-19 & ARRIVAL TIME INFO
I am going to my nearest post office once a week to mail out orders.
I do not always know when orders to certain countries will arrive (keep in mind I just opened and have yet to sell many products), but I do pay extra to have a tracking number for your order.
For Europe, orders usually arrive within a week, and around 2-3 weeks max for the USA.
The safe and sure arrival of your order is something I take very seriously, which is why I go out of my way to spend extra time at the post office to make sure everything is done correctly. I then email you the tracking number via the shop's follow-up system so that you can also check on the arrival time yourself, if you wish. ***Please make sure you provide the correct mailing and email address address upon purchase.***
Feel free to email me via the contact page for the tracking info/any further questions.
NECKLACE CHAIN LENGTHS -- FOR CERTAIN SILVER PENDANT NECKLACES ONLY
Available chain lengths are from:
33 cm / 13" (+ 5 cm / 2" using max of extension chain)
70 cm / 28" (+ 5 cm / 2" using max of extension chain)
Please let me know your desired chain length (between 33cm/13" and 70cm/28") by leaving it in the comment box upon purchasing the necklace. I will assemble the necklace to that size. :-)
Can I get a refund?
All sales are final. If your order arrives damaged or incomplete, please get in contact with me so we can sort out a solution.
If your order is returned to me, I will get in contact with you about possibly re-sending it. You may have to pay the cost of shipping it again.
Please double check your delivery address before placing your order. I will not resend or refund orders lost or returned due to a wrong address.