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Shop Policies & FAQ


International tracked shipping. I will provide you with the tracking number (via the shop's email notification system) once I leave the post office. ;-) 

Any questions not addressed below: feel free to email me via the contact page.


HOLIDAY INFO

This shop will be on pause for the December holiday season. Any orders placed past Dec. 7th will be mailed out in early January 2020. 

Thank you for supporting my small business during this difficult time. 


COVID-19 & ARRIVAL TIME INFO

I am going to my nearest post office once a week to mail out orders. 

I do not always know when orders to certain countries will arrive (keep in mind I just opened and have yet to sell many products), but I do pay extra to have a tracking number for your order. 

For Europe, orders usually arrive within a week, and around 2-3 weeks max for the USA.

The safe and sure arrival of your order is something I take very seriously, which is why I go out of my way to spend extra time at the post office to make sure everything is done correctly. I then email you the tracking number via the shop's follow-up system so that you can also check on the arrival time yourself, if you wish. ***Please make sure you provide the correct mailing and email address address upon purchase.***

Feel free to email me via the contact page for the tracking info/any further questions.


NECKLACE CHAIN LENGTHS -- FOR CERTAIN SILVER PENDANT NECKLACES ONLY

Available chain lengths are from:

33 cm / 13"  (+ 5 cm / 2" using max of extension chain)

to

70 cm / 28" (+ 5 cm / 2" using max of extension chain)


Please let me know your desired chain length (between 33cm/13" and 70cm/28") by leaving it in the comment box upon purchasing the necklace. I will assemble the necklace to that size. :-) 


Can I get a refund?

All sales are final. If your order arrives damaged or incomplete, please get in contact with me so we can sort out a solution.

If your order is returned to me, I will get in contact with you about possibly re-sending it. You may have to pay the cost of shipping it again.

Please double check your delivery address before placing your order. I will not resend or refund orders lost or returned due to a wrong address.